Privacy Policy

Last updated: 30 September 2026

Who we are and our role as data controller

primeshowly operates the Course A premium show production platform from the United Kingdom. We act as the data controller for personal data processed through our website and related services. This means we decide the purposes and means of processing your personal data in connection with studio setup, stage lighting, camera movement, audio control, and workflow tools for live and recorded programmes.

Scope of this notice

This privacy policy applies to all visitors to our website, individuals who contact us via the contact form, and users who engage with our platform services. It covers data collected directly from you and data generated through your use of the site. It does not cover third-party websites linked from our pages.

Categories of personal data we collect

We collect contact details such as name and email address submitted through forms, usage data including IP address and browser information, and technical data related to platform interactions. Sources include direct input from you, cookies, and analytics tools. We do not collect unnecessary sensitive data.

Purposes of processing and legal bases

We process data to respond to enquiries using legitimate interest and consent where applicable. Platform account management relies on contract necessity. Marketing communications require your consent. Analytics and service improvement are based on legitimate interest. Each purpose is explained with its corresponding legal basis under UK GDPR and the Data Protection Act 2018.

Whether providing data is obligatory

Supplying contact information via the form is voluntary, but without it we cannot respond to your message. Platform features may require certain data for functionality; failure to provide it may limit access to production workflow tools.

Cookies and similar technologies

We use cookies for essential site operation, performance measurement, and preference storage. Details are set out in our separate Cookie Policy, which you can access from the cookie banner. You can manage preferences through your browser settings.

Processors, recipients and legal disclosures

We share data with service providers such as hosting companies, analytics providers, and email delivery services acting as processors under contract. We may disclose information if required by law or to protect rights. No sale of personal data occurs.

International transfers

Some processors may be located outside the UK. We use UK-approved safeguards including standard contractual clauses and adequacy decisions where available to protect your data during such transfers.

Retention periods

Contact form data is retained for up to two years after the last interaction. Usage logs are kept for twelve months. Platform account data remains until deletion is requested or account closure. Criteria include legal obligations and legitimate business needs.

Security and data minimisation

We apply technical and organisational measures appropriate to the risk, including encryption and access controls. We minimise data collection to what is necessary for the stated purposes and regularly review our practices.

Your data subject rights

Under UK GDPR you have rights to access, rectification, erasure, restriction, portability, and objection. To exercise these, contact us using the details on our Contacts page or email [email protected]. We will respond within one month.

Withdrawing consent and objecting to marketing

You may withdraw consent at any time by using the unsubscribe link in emails or contacting us. You can object to direct marketing and certain profiling activities through the same channels.

Right to complain

If you are dissatisfied you may lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority, via their website or postal address.

Children and age restrictions

Our services are intended for professional users aged eighteen and over. We do not knowingly collect data from children under sixteen. If we become aware of such data we will delete it promptly.

Automated decision-making and profiling

We do not engage in automated decision-making that produces legal or significant effects. Limited profiling for analytics purposes occurs only with appropriate safeguards and transparency.

Changes to this policy

We may update this policy to reflect legal or operational changes. The effective date appears at the top. Continued use of the site after updates constitutes acceptance of the revised terms. For questions contact [email protected] or write to Unit 2, Highbridge Industrial Estate, Oxford Road, Uxbridge, UB8 1LX, United Kingdom.